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Terms & Conditions

Last updated 04 Oct 2026 Version 2026-10-04 BITZO PVT LTD Indian law · Surat courts

Effective from: 4 October 2026  ·  Version: 2026-10-04

These Terms & Conditions (the “Terms”) are a legally binding agreement between you and BITZO PVT LTD (“BITZO”, the “Company”, “we”, “us”), having its office at Surat, Gujarat, India. They apply to every visitor and customer who uses our website, mobile application, APIs and related services (together, the “Platform”). Please read them carefully. If you do not agree, do not create an account and do not use the Platform.

Businesses that register on the Platform are additionally bound by the Seller Terms.

1. What the Platform is, and what it is not

BITZO is an online platform where people can discover local businesses, products, services and offers, follow businesses, read and write reviews, chat with businesses, and earn and redeem business-specific reward points (“Points”).

  • We are an intermediary. We are an “intermediary” within the meaning of section 2(1)(w) of the Information Technology Act, 2000. We host information that businesses and users provide. We are not the seller of any product or service listed on the Platform and we are not a party to any sale, service, booking, payment or dispute between you and a business.
  • Businesses are independent. They alone are responsible for their listings, prices, offers, rewards, quality, safety, licences, taxes and compliance with law.
  • The Platform does not process payments for purchases made at businesses. You pay the business directly.

2. Acceptance and the documents that form part of these Terms

  1. You accept these Terms when you (a) tick the “I agree” box and create an account, or (b) access or use the Platform, whichever happens first. Creating an account is not possible without ticking the box.
  2. The following documents are part of this agreement and you accept them together with these Terms: the Privacy Policy, the Rewards & Points Policy, the Community Guidelines, the Cookie Policy and the Grievance Redressal & Legal Notices page. Businesses also accept the Seller Terms, the Refund, Cancellation & Wallet Policy and the Advertising Policy.
  3. We keep a record of your acceptance (date, time, version of the documents, IP address and device information) as evidence of the agreement.

3. Eligibility

  1. You must be 18 years of age or older and legally competent to enter into a contract under the Indian Contract Act, 1872. The Platform is not meant for children, and we do not knowingly create accounts for them.
  2. You must not be barred from using the Platform under any law, and you must not have been removed from the Platform earlier for a breach of our rules.
  3. One person may hold one customer account. Accounts are personal and cannot be sold, rented or transferred.
  4. If you use the Platform on behalf of a company or other organisation, you confirm that you are authorised to bind it.

4. Your account

  1. Customer accounts are opened and accessed with your mobile number and a one-time password (“OTP”). You must use a mobile number that belongs to you and give us correct, current and complete information.
  2. Never share your OTP with anyone. You are responsible for everything that happens through your account and your mobile number, including actions by anyone who uses your device or OTP. Tell us at once if you suspect misuse.
  3. We may refuse, suspend or close an account if the information is false, if there are signs of fraud or misuse, or if the law requires it.
  4. You may stop using the Platform at any time. To close your account and ask for your data to be erased, write to us through the Contact page (see the Privacy Policy for what we must keep).

5. Businesses, listings, offers and reviews

  1. Information about businesses, products, services, prices, photographs, opening hours, locations, offers and rewards is supplied by the businesses. We do not guarantee that it is accurate, complete, current or lawful, and we do not endorse any business.
  2. Offers, discounts and rewards are made by the business and are subject to the terms the business sets. Please read them before you rely on them.
  3. Reviews, ratings and “Happy / Unhappy” feedback are the personal opinions of the users who wrote them, not ours.
  4. A “Verified” mark means that the business details were reviewed by us at the time of review. A “Blue Tick” is an optional paid badge a business can buy; it is not a government certificate, a guarantee of quality or an endorsement by us.
  5. Any dispute about goods, services, prices, refunds, warranties or conduct must be taken up with the business. We may, at our discretion, help to resolve disputes about rewards, but we are not obliged to.
  6. Always take sensible precautions when dealing with a business or meeting anyone in person.

6. Reward points

Points are governed by the Rewards & Points Policy. In short: Points are issued by each business, belong to that business’s programme only, have no cash value, are not property or money, cannot be transferred, sold or exchanged for cash, and can be reversed or cancelled if they were issued by mistake, by fraud or in breach of these Terms.

7. Bills, QR codes and claiming

  1. You may claim Points only for a genuine purchase that you made yourself. You must not claim, create, buy, sell or share bills or QR codes that are false, duplicated, altered or obtained by deception.
  2. Colluding with a business to create fake bills, using several accounts to collect Points, or using software to claim or redeem automatically is fraud and will lead to cancellation of Points, suspension of the account and, where appropriate, a complaint to the police.

8. Content you post (reviews, posts, comments, chat messages, photographs, reports)

  1. You are solely responsible for the content you submit (“User Content”). You confirm that you own it or have the right to post it, that it is true to the best of your knowledge where it states facts, and that it does not break the law, these Terms or the Community Guidelines.
  2. You keep ownership of your User Content. You give the Company a non-exclusive, worldwide, royalty-free, sub-licensable licence to host, store, reproduce, display, adapt (for example resize or crop), translate and distribute it on and for the purpose of operating, promoting and improving the Platform. This licence continues for a reasonable time after removal for backups and legal records.
  3. Reviews and posts may be public. Do not put anything in User Content that you do not want others to see.
  4. We do not read every message or monitor all content, but we may review, refuse, hide, edit or remove any content, and restrict or suspend accounts, if we believe that these Terms, the Community Guidelines or a law have been broken, or if we are required to by an authority or a court.

9. Acceptable use

You agree that you will not:

  • break any law, or help or encourage anyone else to do so;
  • cheat, defraud or mislead anyone, impersonate a person or business, or give false information;
  • harass, threaten, abuse, stalk, defame or discriminate against any person, or publish another person’s private information without permission;
  • post fake, paid-for, incentivised or retaliatory reviews, or review a business you have not dealt with;
  • send spam, unsolicited promotions or repeated unwanted messages;
  • upload viruses or malicious code, or try to gain unauthorised access to the Platform, accounts, servers or data;
  • scrape, copy, crawl, harvest or resell Platform data by automated means, or use the Platform to build a competing database;
  • reverse-engineer, decompile, overload, probe or interfere with the Platform or its security;
  • use the Platform for any commercial purpose other than as a registered business under the Seller Terms; or
  • avoid or try to avoid any limit, block, suspension or technical measure we apply.

10. Content that is not allowed

In line with Rule 3(1)(b) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, you must not host, display, upload, modify, publish, transmit, store or share any information that:

  1. belongs to another person and to which you have no right;
  2. is obscene, pornographic, paedophilic, invasive of another’s privacy (including bodily privacy), insulting or harassing on the basis of gender, or racially or ethnically objectionable, relating to or encouraging money laundering or gambling, or otherwise inconsistent with or contrary to the laws in force;
  3. is harmful to a child;
  4. infringes any patent, trademark, copyright or other proprietary right;
  5. violates any law for the time being in force;
  6. deceives or misleads the addressee about the origin of the message, or knowingly communicates information that is patently false or misleading in nature (including by way of fake news);
  7. impersonates another person;
  8. threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign States or public order, or causes incitement to the commission of any offence or prevents investigation of any offence or is insulting other nations;
  9. contains software viruses or any other computer code designed to interrupt, destroy or limit the functionality of any computer resource; or
  10. is patently false and untrue, and is written or published in any form with the intent to mislead or harass a person, entity or agency for financial gain or to cause any injury to any person.

We will remove or disable access to such content when we become aware of it, as required by law. We inform users of these rules and of our Privacy Policy and these Terms at least once every year.

11. Reporting content or a business; takedown; grievances

  1. You can report a business with the Report this business option on its page. To report any other content (a post, comment, review, chat message or listing detail), write to us through the Contact page or to our Grievance Officer as described on the Grievance Redressal & Legal Notices page.
  2. We acknowledge complaints within 24 hours and aim to resolve them within 15 days, as the law requires. Content showing a person in a state of nudity or sexual act, or impersonating them in an electronic form (including artificially morphed images), is removed within 24 hours of a complaint by that person or someone on their behalf.
  3. When a business receives several reports in a short time, we may temporarily reduce its visibility while the matter is checked. Our decision, taken in good faith, is final subject to your rights under law.
  4. Do not make false or malicious reports. Misuse of the reporting tool is a breach of these Terms.

12. Messages and communications you agree to receive

  1. By creating an account you agree that we may contact you on the mobile number and e-mail address you give, by SMS, WhatsApp, e-mail, in-app and browser notifications, for service purposes: OTPs, claim links, points and redemption updates, security alerts, responses to your requests, and notices about these Terms.
  2. Promotional messages are sent only if the law permits. You can opt out of promotional e-mail with the unsubscribe link, and of SMS or WhatsApp by following the instructions in the message or by writing to us. Registering your number in the National Customer Preference Register (NDNC / DLT) does not stop service messages that you have asked for.
  3. Telephone, SMS and WhatsApp charges of your network operator may apply.

13. Fees and payments

The Platform is free for customers. We do not charge customers for earning or redeeming Points. Paid services for businesses (plans, wallet, advertising, Blue Tick) are governed by the Seller Terms and the Refund, Cancellation & Wallet Policy.

14. Third-party services and links

The Platform uses and links to services of third parties (for example maps, messaging, SMS, e-mail, cloud hosting, push notifications and payment gateways), and businesses may link to their own websites or apps. We do not control them and are not responsible for their content, availability, terms or privacy practices. Your use of them is at your own risk and subject to their terms.

15. Intellectual property

  1. The Platform, its design, software, text, graphics, logos, names, illustrations and all related rights belong to the Company or its licensors. We give you a limited, personal, non-exclusive, non-transferable, revocable licence to use the Platform for its intended purpose.
  2. You may not copy, modify, distribute, sell or exploit any part of the Platform or use our names, marks or logos without our written permission.
  3. If you believe that content on the Platform infringes your copyright or other rights, send the details to the Grievance Officer (see below).
  4. If you send us feedback or suggestions, we may use them without any obligation to you.

16. Suspension and termination

  1. We may suspend or terminate your account, remove content, cancel Points, or restrict features, immediately and without prior notice, if you breach these Terms or the Community Guidelines, if we suspect fraud or misuse, if you do not cooperate with a lawful request, or if required by law. Where reasonably possible we will tell you why.
  2. If your account is closed, your right to use the Platform ends. Points that were not validly earned, or that are linked to a breach, are cancelled. Points are not property and are not paid out in money.
  3. Sections that by their nature should continue (for example intellectual property, disclaimers, limitation of liability, indemnity and governing law) continue after termination.

17. Disclaimers

  1. The Platform is provided on an “as is” and “as available” basis. To the maximum extent permitted by law we disclaim all warranties, express or implied, including fitness for a particular purpose, merchantability, accuracy, non-infringement and uninterrupted or error-free operation.
  2. We do not guarantee that any business will honour an offer, reward or listing, that information on the Platform is correct, that the Platform will always be available, or that messages will be delivered. Distances, opening hours and maps are indicative.
  3. Nothing on the Platform is professional, medical, legal or financial advice.

18. Limitation of liability

  1. To the maximum extent permitted by law, the Company, its directors, employees and partners are not liable for any indirect, incidental, special, consequential or punitive loss, or for loss of profit, goodwill, data or opportunity, arising from or connected with the Platform, businesses, User Content or these Terms.
  2. The Company’s total liability to you for any claim connected with the Platform is limited to the greater of (a) the amount you paid to the Company in the twelve months before the claim arose, and (b) INR 1,000.
  3. We are not liable for what businesses or other users do, for goods or services you buy from businesses, or for losses caused by events beyond our reasonable control (see “Force majeure” below).
  4. Nothing in these Terms excludes or limits liability that cannot be excluded or limited by law, including liability for fraud or wilful misconduct, or any right you have as a consumer that cannot be waived.

19. Indemnity

You agree to indemnify and hold harmless the Company, its directors, officers, employees and affiliates from any claim, loss, liability, damage and reasonable expense (including legal fees) arising from your breach of these Terms or the law, your User Content, your misuse of the Platform, or your infringement of the rights of any person.

20. Cooperation with authorities; records

  1. We may disclose information, including account details, logs and content, to a court, police or other authority empowered by law where we are required to, or where we believe in good faith that this is needed to prevent or investigate an offence, to protect rights or safety, or to enforce these Terms. Such requests must be in writing and state their legal basis (see the Grievance Redressal page).
  2. We preserve information about removed content and registration records for the period the law requires (at present 180 days or longer if required by an order).
  3. Criminal conduct on or through the Platform may be reported to the police and prosecuted under the Bharatiya Nyaya Sanhita, 2023, the Information Technology Act, 2000 and other laws.

21. Governing law, jurisdiction and disputes

  1. These Terms and any dispute connected with the Platform are governed by the laws of India.
  2. Please first write to our Grievance Officer so that we can try to settle the matter amicably. If it is not settled within 30 days, the dispute may be taken to court.
  3. Subject to clause 21.5, the courts at Surat (District Surat, State of Gujarat) have exclusive jurisdiction over every civil dispute, claim or proceeding that arises out of or in connection with these Terms or the Platform.
  4. Police complaints and criminal matters. The Company has its office and operates the Platform from Surat. To the fullest extent permitted by law, you agree that any complaint, First Information Report, investigation or criminal proceeding concerning the Company or arising out of the use of the Platform (including fraud, cheating, impersonation, misuse of Points, defamation or cyber offences) may be lodged and pursued before the police authorities and courts having jurisdiction over Surat, and you consent to service of notices and summons through the e-mail address and mobile number you gave us.
  5. Nothing in this clause takes away any right that the law gives you that cannot be waived, including the right of a consumer to approach a Consumer Commission, and the powers of courts and police under the law to take up an offence in the place where it is committed.

22. Changes to these Terms and the Platform

  1. We may change these Terms, the other documents and the Platform from time to time, for example because the law or our services change. The current version and the date it took effect are shown at the top of each document.
  2. For material changes we will give notice on the Platform or by SMS / e-mail / notification, and we may ask you to accept the new version again. If you continue to use the Platform after the change takes effect, you accept it. If you do not agree, stop using the Platform and close your account.

23. General

  1. Force majeure. We are not responsible for failure or delay caused by events beyond our reasonable control, including natural disasters, epidemics, war, riots, strikes, power or internet failure, failure of third-party services, cyber-attacks and government orders.
  2. Severability. If any part of these Terms is held to be invalid or unenforceable, the rest continues in force, and that part is replaced by a valid provision closest to its intention.
  3. No waiver. Not enforcing a right is not a waiver of it.
  4. Assignment. You may not assign your rights or duties under these Terms. We may assign them to an affiliate or to a successor of our business, with notice to you.
  5. Entire agreement. These Terms and the documents referred to in them are the entire agreement between you and the Company about the Platform and replace earlier understandings.
  6. No agency. Nothing creates a partnership, joint venture, agency or employment between you and the Company.
  7. Notices. We may give you notice on the Platform, by e-mail, SMS, WhatsApp or notification. You may give us notice through the Contact page or at the address below.
  8. Language. These Terms are in English. A translation is for convenience only; the English text prevails.
  9. Electronic record. These Terms are an electronic record under the Information Technology Act, 2000 and do not need a physical or digital signature.

24. Contact and Grievance Officer

BITZO PVT LTD
Surat, Gujarat, India
E-mail: contact@bitzomart.com

Grievance Officer: Grievance Officer — contact@bitzomart.com . Full details and the complaint procedure are on the Grievance Redressal & Legal Notices page.