Seller Terms — bitzo

Effective from: 4 October 2026 · Version: 2026-10-04

These Seller Terms (the “Seller Terms”) are a legally binding agreement between BITZO PVT LTD (“bitzo”, the “Company”, “we”), having its office at Surat, Gujarat, India, and the individual, firm or company that registers a business on the Platform (“you”, the “Seller” or the “Business”). You cannot register a business without accepting these Seller Terms.

They apply together with the Terms & Conditions, the Privacy Policy, the Refund, Cancellation & Wallet Policy, the Advertising Policy, the Rewards & Points Policy and the Community Guidelines. If there is a conflict, these Seller Terms prevail for Businesses. Words defined in the Terms & Conditions have the same meaning here.

1. Eligibility and authority

You must be at least 18 years old and legally able to contract, and you must run (or be authorised to represent) a real, lawful business.
If you register a firm or company, the person who registers confirms that he or she is authorised to bind it to these Seller Terms, and the firm or company is the “Seller”.
You are responsible for holding every registration, licence and permission that your business needs by law (for example shop and establishment registration, GST registration where required, FSSAI licence for food businesses, trade, health or professional licences) and for following the laws that apply to your business. We do not check them for you and our approval is not a statement that your business is licensed.

2. Registration, verification and approval

You must give true, accurate, current and complete information, including your name, mobile number, e-mail address, business name, category, address, location, contact details and opening hours, and keep it up to date.
Your mobile number and e-mail address are verified with a one-time code. You must use contact details that belong to you or your business.
Registration does not make your business live. Every business is reviewed by us before it is shown to the public, usually within 24 hours, and we may approve, reject, ask for changes, suspend or remove a business at our reasonable discretion, with or without giving reasons where the law allows.
You are responsible for your password and for all actions taken through your account. Tell us at once if you suspect misuse. We may rely on instructions given through your account.
You confirm your acceptance of these Seller Terms by ticking “I agree” at registration and by confirming the declaration before submitting your business. We keep a record of your acceptance (date, time, version, IP address and device information).

3. Your business page and content

You are solely responsible for everything you publish: business information, descriptions, products, services, prices, offers, rewards, photographs, logos, posts, replies and messages (“Seller Content”).
Seller Content must be accurate, lawful, not misleading and in line with the Community Guidelines. You must own, or have the right to use, all photographs, names, logos and text you upload. Prices and offers shown must be honoured as shown. Where the law requires information (for example maximum retail price, licence numbers, allergen or ingredient details), you must show it.
You give the Company a worldwide, royalty-free, non-exclusive, sub-licensable licence to host, display, adapt (for example resize), reproduce and promote your name, logo, photographs and other Seller Content on the Platform, in search results, in notifications, in e-mail and messages sent through the Platform, on our social media and in advertising of the Platform.
We may review, edit, hide or remove Seller Content, automatically or manually, including with the help of automated tools, if we think it breaks these Seller Terms, the Community Guidelines or a law, or if an authority orders it.
You must not list or promote anything unlawful, counterfeit, stolen or dangerous, and no goods or services whose sale or advertisement is prohibited in India. Businesses dealing in products whose sale is restricted by law (such as tobacco products, alcohol or regulated medicines) may list them only where they hold the required licences and follow every legal restriction, including on advertising and on sales to minors. We may refuse or remove such listings at our discretion.

4. The rewards programme

You set the rules; you bear the cost. You decide your earning rules (points for bill-amount slabs) and your rewards (what customers can redeem, for how many Points, for how long, with what limits and conditions). Rewards are given by you, at your own cost. The Company does not fund, guarantee or deliver them.
You must honour what you publish. If a customer has validly earned Points and presents a valid redemption, you must give the reward as described, unless it has ended or its limits have been reached in line with the terms you published. You must not refuse a reward on a ground that is discriminatory or that you did not disclose.
Genuine bills only. You must create a bill and QR code only for a real sale made to a real customer, for the amount actually paid. You must not create bills for yourself, your staff, relatives or friends in order to inflate numbers, to test the system for gain, to move Points between persons, or to harm a competitor.
Redemption. Points are deducted only when you confirm a redemption in the Seller Panel after checking the customer’s redemption code or QR. Only confirm after you have handed over the reward.
Changes. You may change your earning rules and rewards for the future. Points that have already been validly earned and rewards a customer has already requested must be honoured, subject to the Rewards & Points Policy. You must not make changes that are misleading.
Corrections and reversals. We may reverse, cancel or adjust Points or bills, and refuse or reverse a redemption, in cases of error, fraud, abuse, a legal order or a customer complaint that we uphold, and we may recover from you any amount or benefit given in breach of these Seller Terms.
Closing the programme or the business. If you stop your rewards or close the business, you must tell the Company, honour pending redemptions that are valid, and not delete or hide your obligations to customers. Customers’ Points for your business cannot be moved to another business.

5. Customer data

When customers claim Points, redeem rewards, follow you, write to you or respond to your ads, we make some of their personal data (for example name, mobile number, e-mail address, activity with your business, and the content of enquiries) available to you through the Seller Panel so that you can run your rewards programme and respond to them.
For this data you act as an independent data fiduciary (controller). You must use it only for the purpose it was shared for (running your rewards and responding to the customer), keep it secure, not sell, rent, share or publish it, not use it to send promotions unless the customer has agreed and the law permits (including the Telecom Commercial Communications Customer Preference Regulations and the Digital Personal Data Protection Act, 2023), and delete it when you no longer need it.
You must not copy, scrape or export customer data for another purpose, contact customers with deceptive, abusive or unrelated messages, or use data of customers who ask you to stop.
You are solely responsible for any misuse of customer data by you or your staff and you will indemnify us as set out below.

6. Plans, fees and taxes

The Platform offers a free plan and paid plans and add-ons with different limits and features. Prices, limits, billing intervals and features are shown on the plans and checkout pages and may differ over time. The price shown at checkout is the price you accept.
Fees are charged in Indian rupees, plus taxes (including GST) as applicable, and a GST tax invoice is issued. You are responsible for giving a correct billing name and, where applicable, GSTIN and address.
Paid plans may renew automatically at the end of each billing interval from your wallet or the payment method you chose, until you cancel renewal in the Seller Panel. If a payment fails, we may allow a short grace period, after which your plan may be moved to the free plan or restricted. Content above the free-plan limits may be hidden but not deleted.
We may change fees, limits or features with notice. A change does not affect a billing period already paid for.
Refunds and cancellations are governed by the Refund, Cancellation & Wallet Policy.
Payments are processed by third-party payment providers. We do not store your card or UPI credentials. You must use only payment instruments that you are entitled to use. We may refuse or reverse a payment that looks fraudulent or that breaches the law.

7. Wallet

Money added to your wallet is held as prepaid credit that can be used only for the Company’s own paid services (plans, add-ons and ad campaigns). It is not a bank account, deposit or e-money, earns no interest, cannot be transferred, and is not withdrawable in cash except where the law or the Refund, Cancellation & Wallet Policy says otherwise. Limits on top-ups and balance apply. We may freeze a wallet, hold funds or reverse credits where we suspect fraud, error, money laundering or a breach of these terms, or on legal order.

8. Advertising and the Blue Tick

Ad campaigns are subject to the Advertising Policy, are reviewed before they run and may be rejected, paused or removed.
The Blue Tick is an optional paid badge that is shown only while it is active and paid. It is not a government or third-party certification and does not mean that the Company vouches for the business. We may withdraw it if the business breaches these terms.

9. Reviews, reports and visibility

Customers may review and report businesses. You may respond to reviews and to reports made against you through the Seller Panel. You must not threaten, bribe, pressurise or retaliate against a customer for a review or report, and must not post fake reviews of your own or a competitor’s business.
If your business receives several reports within a short time, we may temporarily reduce its visibility or limit features while we check, and we may ask you for an explanation or proof. We decide in good faith after reviewing what is available, and may restore, restrict, suspend or remove the business.

10. Your promises

You promise that: (a) the information you give is true and complete; (b) you have the right to enter into this agreement and to give the licences in it; (c) your business, goods, services, rewards and Seller Content comply with all applicable laws (including consumer protection, legal metrology, food safety, tax, advertising and data protection laws); (d) you will not use the Platform to harm customers, competitors, the Company or any other person; and (e) you will cooperate with us in good faith in investigating complaints.

11. Intellectual property

The Platform and its software, design and brand belong to the Company. You receive only a limited, non-exclusive, non-transferable, revocable right to use the Seller Panel for your own business. You may not copy, scrape, resell, reverse-engineer or build a competing service from the Platform or its data, and you may not use our name or logo to suggest endorsement without written permission.

12. Suspension and termination

You may stop using the Platform and close your business account at any time through the Seller Panel or by writing to us, after settling pending redemptions and dues.
We may suspend, restrict or terminate your account, hide your business, withhold or reverse credits, and stop campaigns, immediately where we reasonably believe that you have breached these terms or the law, that there is fraud, that customers may be harmed, or where we are directed by a court or authority. We may also end the service to a Business on 30 days’ notice without giving a reason.
On termination your right to use the Seller Panel ends, your business is removed from public view, and amounts you owe become due. Fees paid are dealt with under the Refund, Cancellation & Wallet Policy. We may keep records as the law requires (see the Privacy Policy).

13. Relationship

You are an independent business. Nothing makes you our employee, agent, partner, franchisee or joint venturer, and neither party may bind the other.

14. Disclaimers and limitation of liability

The Platform is provided “as is” and “as available”. We do not promise any amount of visits, customers, sales, reach, ranking, leads or revenue, or that the Platform will be uninterrupted, secure or error-free.
To the maximum extent permitted by law, the Company is not liable for any indirect, incidental, special or consequential loss, or for loss of profit, revenue, goodwill or data. The Company’s total liability to you for any claim connected with the Platform is limited to the fees you actually paid to the Company in the three months before the claim arose.
Nothing excludes liability for fraud or wilful misconduct or liability that cannot be excluded by law.

15. Indemnity

You will indemnify and hold harmless the Company, its directors, officers, employees and affiliates against all claims, demands, losses, penalties, damages and expenses (including reasonable legal fees) arising out of: your breach of these terms or of any law; your goods, services, offers, prices, rewards or Seller Content; any claim by a customer, authority or third party relating to your business; infringement of intellectual property or privacy; your misuse of customer data; and your taxes and licences.

16. Confidentiality

You must keep confidential any non-public information about the Platform, pricing or systems that we disclose to you, and use it only to use the Platform. This does not apply to information that is public, that you already knew, or that you must disclose by law.

17. Governing law and dispute resolution

These Seller Terms are governed by the laws of India.
The parties will first try to settle a dispute by written notice and discussion for 30 days.
If it is not settled, the dispute will be referred to arbitration under the Arbitration and Conciliation Act, 1996 by a sole arbitrator appointed by mutual consent (and, failing agreement within 30 days of a written request, appointed on an application under section 11 of that Act). The seat and venue of arbitration is Surat, the language is English, and the award is final and binding.
The courts at Surat (District Surat, State of Gujarat) have exclusive jurisdiction for interim relief, for enforcement of an award and for any matter that is not referred to arbitration.
Police complaints and criminal matters. The Company has its office and operates the Platform from Surat. To the fullest extent permitted by law, you agree that any complaint, First Information Report or criminal proceeding concerning the Company or arising out of your use of the Platform (including cheating, fraud, forgery, fake bills, misuse of customer data, impersonation, defamation or cyber offences) may be lodged and pursued before the police authorities and courts having jurisdiction over Surat, and you consent to service of notices and summons through the e-mail address and mobile number you registered with.
Nothing in this clause removes a right that the law gives and that cannot be waived, or the power of courts and police to deal with an offence in the place where it is committed.

18. Changes and general terms

We may update these Seller Terms. We will give notice on the Platform or by e-mail, SMS or notification, and may ask you to accept the new version. Continued use after the change takes effect means you accept it; if you do not agree, you must stop using the Platform and close your account.
If a clause is held invalid, the rest continues. Not enforcing a right is not a waiver. You may not assign these terms; we may assign them to an affiliate or successor. These Seller Terms and the documents they refer to are the entire agreement about the Seller Panel. Events beyond a party’s reasonable control excuse delay (but not payment obligations). Notices may be given through the Seller Panel, e-mail or the Contact page.
These Seller Terms are an electronic record under the Information Technology Act, 2000 and do not need a signature.

19. Contact

BITZO PVT LTD, Surat, Gujarat, India. E-mail: contact@bitzomart.com. Grievance Officer: Grievance Officer — contact@bitzomart.com. See Grievance Redressal & Legal Notices.