About BITZO
Answers about earning points, redeeming rewards, following businesses and using BITZO. Can’t find yours? Write to us — we reply to every message.
BITZO is a local discovery and rewards platform. You can find businesses, products, services and offers in your city, follow the businesses you like, chat with them, and earn reward points every time you shop at a participating business. Points can later be redeemed for rewards at the same business.
BITZO is not a shop: we do not sell anything and we do not take payments for your purchases. You shop at the business and pay it directly. Read more on How BITZO works.
Yes. Creating an account, searching, following, saving, chatting, earning points and redeeming rewards are free for customers. BITZO never asks a customer to pay to earn or redeem points. Businesses pay for optional plans and advertising (see the business sections of this page).
You can choose from more than 1,800 cities and towns of India in the city selector at the top of the site. Businesses join city by city, so the number of businesses is different in every city. If your city has few businesses today, follow the ones that are there and ask your favourite local shops to join for free.
An app is planned and the store buttons in the footer say "coming soon". Until then you can use BITZO in the browser of your phone or computer: it is built for mobile screens and you can add it to your home screen from your browser menu. When the apps are available, the footer links will point to the stores.
No. BITZO never asks for your card, bank account, UPI PIN or password. Customers log in with a mobile number and a one-time password (OTP). If anyone asks you for card details or your OTP in the name of BITZO, do not share them and write to us through the Contact page.
On an online shopping app you buy from the app. On BITZO you discover local businesses and then visit or contact them directly; you pay the business yourself. BITZO adds a loyalty layer on top: bills create reward points that are tied to that business, so regular customers get something back.
BITZO customer login uses your mobile number and a one-time password (OTP) - there is no password to remember.
If your number has no account yet, BITZO asks you to register first (see "How do I create an account?"), because the Terms must be accepted before an account is created. Never share your OTP with anyone.
Yes — open Settings from your dashboard to update your name, email and area.
You must be 18 years or older. The documents you accept are on the Legal & Policies page.
Logging in never creates a new account. If the number has no account yet, BITZO asks you to register first, so that you can read and accept the Terms before an account is created. Open the Register tab (the site moves you there automatically and keeps your number), fill in the short form and tick the box to agree.
If you still cannot log in, write to us through the Contact page with your registered number (never send the OTP itself).
An OTP is valid for a few minutes only and works once. If it has expired or you typed it wrongly, request a new one. Never share your OTP with anybody, even if they say they are from BITZO or from a business.
Yes. Open Settings in your account and choose Choose photo. You can pick a JPG, PNG or WebP picture and move, zoom and crop it before saving. You can remove it any time.
Your mobile number is your login and the key to your points, so it cannot be edited in Settings. If you really need to move to a new number, write to us through the Contact page from your registered number or e-mail and we will tell you what is possible after checking your identity.
Tap the city name at the top of the page, search for your city and select it. Listings, offers and rewards then follow that city.
Open your account menu (or the left menu of your dashboard) and tap Logout. If you used a shared device, always log out when you finish.
Account deletion is handled by our team so that nobody can delete your account by mistake. Write to us through the Contact page from your registered mobile number or e-mail and ask for deletion. When your account is closed, your points end with it. We erase or anonymise your personal data, except what the law requires us to keep (for example records needed for disputes or taxes). Details are in the Privacy Policy.
Your mobile number is not shown publicly. A business can see the details needed to run its rewards programme for you (for example your name, mobile number and your points with that business). Your reviews and comments may show your name or initial and photo. See the Privacy Policy for the full list.
Accounts can be suspended for fraud (for example fake bills, several accounts to collect points or automatic claiming), abuse, or because the law requires it. See the Terms & Conditions and the Community Guidelines. If you think it is a mistake, write to us through the Contact page and we will look at it.
Shop normally at any BITZO business. After you pay, the shopkeeper enters your bill amount and generates a reward QR code — scan it with your phone to instantly earn points at that business.
Open My Rewards from your dashboard or the Explore menu. You'll see your point balance at every business you've earned points with, along with progress toward your next reward.
No. BITZO points are seller-specific loyalty points, not a shared wallet. Points earned at Spice Villa Restaurant can only be redeemed at Spice Villa Restaurant.
Each reward QR is valid for a short window after it's generated. If it expires before you scan it, ask the business to generate a new one for the same bill — the points calculation is always based on the seller's reward rules, not the QR itself.
Points are a loyalty benefit that a business gives you when you shop there. They are not money, have no cash value and belong to that business's programme only. You can see the exact rules in the Rewards & Points Policy.
Every business sets its own earning rules: a bill amount range earns a fixed number of points (for example, bills from ₹100 to ₹499 earn 5 points). The points on a bill come from the rules of that business and the bill amount the shopkeeper entered. Business cards and pages show "Earn up to N points" so you can see what a purchase can earn.
At present points do not expire automatically. Rewards, however, have their own start and end dates, and a business can change or end its programme. If BITZO ever introduces an expiry, it will be announced on the Platform first.
No. Points cannot be transferred, gifted, sold, exchanged for cash or moved to another business or person. They can only be redeemed for rewards offered by the business that gave them.
Open Points History in your account. It lists every entry: points earned from a bill, points used for a redemption, and any reversal, with the business and the balance after each entry. My Rewards shows your balance at every business and how close you are to the next reward.
Points belong to that business's programme, so they may become unusable if the business is removed, suspended or closes. We ask businesses to honour valid redemptions, but we cannot force a business to provide a reward. If you have a problem, tell us through the Contact page.
Only if the business creates a bill for that order and sends you the claim link or QR. Ask the business to generate a reward bill for your mobile number; it then appears in your Pending Coupons and you can collect the points there.
Nothing is credited just by scanning or opening the link: the points are added only when you press Confirm.
The claim page tells you which of these it is. Ask the business to create a new bill if needed.
Ask the business to generate a new reward bill for the same purchase. The points are calculated again from that business's rules. Do not claim the same purchase twice with two bills; that is not allowed.
When a business creates a bill for your mobile number (or sends you the claim link) and you have not collected it yet, it appears under Pending Coupons in your account. Tap Collect points and confirm before it expires. Points are added to your balance at that business only after you collect them.
Yes. How you paid does not matter; what matters is that the business creates a genuine bill for you. If a business refuses to give points for a cash bill, use Report this business on its page and choose the reason "Didn't honor reward points for a bill paid in cash".
Points are added to your account, so BITZO needs to know who you are. Log in (or register) with your mobile number and OTP; you come back to the same claim page and can press Confirm.
A bill can be claimed only once. If a bill was created for your mobile number, it waits for you in Pending Coupons. Do not share QR codes or links with other people: whoever confirms first gets the points. Selling or sharing QR codes is against our Terms & Conditions.
Open My Rewards, choose a business where you have enough points, and select a reward to redeem. You'll get a redemption code or QR to show the business.
Your rewards page shows exactly how many more points you need for the next reward at that business, so you always know how close you are.
When you request a reward you get a redemption code / QR that is valid for a short time (currently 10 minutes). Show it to the business quickly. You can have only one pending request for the same reward at a time. If it expires, no points are used and you can request again.
Points are deducted only when the business confirms your redemption in its Seller Panel and gives you the reward. Requesting a reward does not deduct anything. If you cancel the request, or the code expires, your balance stays the same.
The message on the screen tells you the exact reason.
Yes, while it is still pending. Open the redemption page that shows your code / QR and tap Cancel redemption. No points are deducted.
Ask them to open the Redemptions section of their Seller Panel and scan or enter your code before it expires. If the code has expired, request the reward again. If a business refuses to honour a valid reward, tell us through the Contact page so that we can follow it up.
Yes. Each reward is created by the business and may have its own validity dates, limits and terms, which you can read on the reward page. Rewards are given by the business, not by BITZO, and cannot be exchanged for cash.
Type in the search box at the top. Suggestions appear while you type: businesses (with logo, category, area and the Happy / Unhappy count), products and services (with price), offers, rewards, categories and cities. Choose one, or press Search for a full list.
On the listing pages (Businesses, Products, Services, Offers, Rewards) use the filters to narrow by category, city and other options such as open now or verified, and use the sort box (for example newest or nearest first). On a phone the filters open in a panel.
Verified means that the BITZO team reviewed the business details. The Blue Tick is an optional paid badge a business can buy; it shows only while it is active and paid. Neither is a government certificate or a guarantee of quality. Always use your own judgement.
They are the number of customers who told BITZO they were Happy or Unhappy with that business. Only customers who earned points or redeemed a reward at the business can give this feedback, so it comes from real customers.
Distances are approximate and only meant as a guide. The Map page can use your phone's location if you allow it. Always check the address on the business page before you travel.
The Map shows businesses that have saved their location. If you allow your browser to share your location, it can show businesses near you. You can refuse or withdraw this in your browser settings; the map still works without it.
Offers are deals created by businesses, with a title, discount, description and validity dates. Ended offers are hidden. Open the offer page to read the details and then visit or contact the business. Offers are made and honoured by the business, so read the terms on the offer.
No. Products and services on BITZO are listings that help you decide. To buy, visit the business, call, use WhatsApp or chat with them. You pay the business directly.
They are provided by the businesses and may change. Please confirm important details with the business before you rely on them. If something looks wrong, tell the business through chat or write to us through the Contact page.
Tap the Follow button on any business page or directly from a post in the Social Feed. Followed businesses appear in your Following feed and their updates show up first.
Tap the bookmark icon on any post or business page. Saved items are collected under Bookmarks in your account.
The Social Feed shows products, services, offers, rewards and posts from local businesses. Use the tabs For You, Following, Nearby and Trending and the filters (All, Products, Services, Offers, Rewards, Posts) to see what you want.
Likes, dislikes and comments are available on posts (log in first). Every card can be saved and shared. Use the buttons under the card. Comments and replies are public, so follow the Community Guidelines.
Open the business page (or the post) and tap the Following button again. You can also see everyone you follow under Following in your account.
Open Bookmarks (Saved) in your account. Saved businesses, products, services, offers, rewards and posts are listed under separate tabs.
After you have earned points or redeemed a reward at a business, a review box appears on its page where you can tell whether you were Happy or Unhappy and add a few words. This replaces star ratings and keeps feedback simple and honest. You can change your review later from the business page.
Only customers who have earned points or redeemed a reward at that business. This stops fake reviews from people who never shopped there. Do not post fake, paid or retaliatory reviews; they break the Community Guidelines.
Open the business page and choose Report this business. Pick a reason (for example fake business, wrong location, points not honoured for a bill, dishonest information, asking for payment outside BITZO, or rude behaviour), add details and, if you have it, a photo as proof. You can follow your reports under My Reports and delete a report while it is still pending.
Our team reviews the report. If a business receives several reports in a short time, it may be temporarily hidden from public lists while we check; the business can still log in and reply with its explanation and proof. Do not make false reports: misuse of reporting is itself a breach of our rules.
Write to us through the Contact page with the link and what is wrong, or contact the Grievance Officer (see Grievance Redressal). We acknowledge complaints within 24 hours and aim to resolve them within 15 days.
Open a business, product, service or offer page and tap Chat (you need to be logged in). Chats are text messages between you and the business and appear under Messages in your account. Please be polite and do not share card numbers, OTPs or other sensitive details in chat.
Chat messages are deleted automatically after a limited number of days (currently up to 30 days). Do not rely on chat as a permanent record; keep a copy of anything important.
Yes. You can block a chat partner from the chat window, and unblock later. A blocked person can no longer message you. To report abusive behaviour, write to us through the Contact page.
Your account has a Notifications page with updates such as points earned, new offers from businesses you follow and recommendations near you. If you allow browser notifications, some updates also arrive as push notifications; you can switch them off in your browser or phone settings. Messages about your OTP, claims and security are service messages and are sent whatever your choice.
We use reasonable security measures such as encrypted connections, access controls and protection against abuse, and we do not sell your personal data. No system is 100% secure, so also protect your phone and never share your OTP. Read the full Privacy Policy.
Your mobile number, name, city and area, optional e-mail, photo and interests; your activity (bills claimed, points, redemptions, follows, saves, reviews, comments); chat and support messages; and technical data such as IP address and device type. We use it to run the service, keep it safe and communicate with you. Details and your rights are in the Privacy Policy.
You can edit most profile data yourself in Settings. For a summary of your data, for corrections, erasure or to withdraw your consent, write to the Grievance Officer through the Contact page or use the details on the Grievance Redressal page. We may verify your identity first, and we keep what the law requires.
BITZO and the businesses on it will never ask for your OTP, card number, UPI PIN or password. Do not pay anyone outside the business's normal counter or account. If someone asks you to pay or share details outside BITZO, use Report this business or write to us through the Contact page.
Yes, a few: essential cookies to keep you logged in and safe, and optional measurement cookies only if we switch such tools on. See the Cookie Policy.
Listing on BITZO is free to start. Open Register your business and:
You must accept the Seller Terms and the other listed policies before the account is created. No documents are uploaded at registration. After you submit, the BITZO team checks the profile; it usually goes live within 24 hours.
In the Seller Panel open Generate Bill, enter the customer's bill amount (and, optionally, the customer's name, mobile or e-mail), choose how long the QR stays valid and generate it. BITZO calculates the points from your earning rules. Show or print the QR, or send the claim link to the customer. See "Business Rewards & Bills" below for details.
Your business shows a "Your profile is under review" screen while the BITZO team checks it. Nothing else in the panel is available during this time. When it is approved, the next refresh opens your dashboard and you receive an e-mail. If something must be corrected, or the business cannot be approved, you are told.
No documents are uploaded at registration, but you are responsible for having every licence and registration that your business needs by law (for example shop and establishment registration, GST where required, an FSSAI licence for food). BITZO does not check them and approval is not a statement that you hold them. See the Seller Terms.
Each business account needs its own mobile number and e-mail address, and these cannot be used for another business account. Register each business separately with its own details.
Open Seller login, tap Forgot password?, enter your registered e-mail and we send you a reset link, valid for one hour. Choose a new password with at least 8 characters including a letter and a number.
A business can be rejected if details are false or incomplete, and suspended or removed for breaking the Seller Terms or the Community Guidelines (for example fake bills or misleading information) or because of a legal order. The panel shows the reason; if you disagree, write to us through Help & Support in the panel or the Contact page.
Open Earning Rules in the Seller Panel and add bill-amount ranges with the points each earns, for example ₹100–₹499 = 5 points, ₹500–₹999 = 12 points. Customers see "Earn up to N points" on your page. You can change the rules for the future; points already earned stay valid.
Open Rewards, add a reward with a title, description, required points, optional photo, validity dates, and optional daily / total limits and terms. A business must have at least one active reward. Rewards are given by you at your own cost: BITZO does not fund them.
You choose when you generate the bill: from 30 minutes (default) up to 30 days. Use longer validity for parcels and deliveries. After it expires the customer cannot claim it and you can generate a new bill if the sale was genuine.
When generating a bill, enter the customer's mobile and/or e-mail and tick the channels to send the link, or use View QR to show / print it. The link only opens the claim page: the customer must log in and press Confirm. Sending by SMS or WhatsApp works where those channels are enabled on the platform and is limited per bill and per hour to prevent misuse.
Yes, while the bill is not yet claimed you can cancel it from Bills and create a correct one. If it was already claimed, contact BITZO support; after checking, a bill can be reversed and re-issued.
When a customer shows you a redemption code or QR, open Redemptions, scan or enter the code, check the customer and reward, give the reward and press Confirm. Points are deducted from the customer only at that moment. A request is valid for a short time (currently 10 minutes). Do not confirm before you have handed over the reward.
Creating bills for yourself, staff, relatives or friends to inflate numbers, bills for sales that did not happen, bills for a wrong amount, selling points or QR codes, or refusing a valid reward. These are fraud, can lead to reversal of points, suspension and a police complaint. See the Seller Terms and the Rewards & Points Policy.
You see the details needed to run your rewards programme (such as name, mobile number, activity with your business and enquiries). Use them only to give rewards and answer the customer. You must not sell, share or misuse them or send unwanted promotions. See "Customer data" in the Seller Terms.
BITZO has a free plan and paid plans (for example Pro and Business) with different limits for products and services, offers and posts, and optional add-ons such as the Blue Tick. Current prices and limits are always shown on the plan page when you register and under Subscription in the Seller Panel. You can start free and upgrade when you need more.
You can pay by the online payment methods offered at checkout (UPI, cards, net banking and similar, through our payment gateway) or from your wallet balance. GST is added as applicable and a GST tax invoice is issued. BITZO does not store your card details.
A paid plan renews automatically each billing period until you cancel renewal. Open Subscription → My Subscription and cancel auto-renewal: the plan then continues until the end of the period you paid for and does not renew. Cancelling stops future charges; the current period is not refunded. See the Refund, Cancellation & Wallet Policy.
If a renewal fails, a short grace period may apply. After that the business moves to the free plan. Content above the free-plan limits may be hidden but is not deleted; it returns when you upgrade again.
Under Subscription → Payments & Invoices in the Seller Panel you can see your payments and download your invoices. A GST tax invoice is issued when a taxable service is paid (including when the wallet is spent on one). A wallet top-up itself gets a payment receipt.
The wallet is prepaid credit for BITZO services: plans, add-ons and ad campaigns. Open Wallet → Add money and pay online; the amount is credited after the payment is confirmed. There are limits per top-up and for the total balance, shown on the page. The wallet is not a bank account and money is not withdrawable in cash, except as described in the Refund, Cancellation & Wallet Policy.
Do not pay again. Payments are confirmed with the payment gateway and BITZO also reconciles them automatically, so most delays correct themselves within a few minutes. If nothing changes, write to us through Help & Support in the panel with the payment reference and the time of payment.
Fees for a started plan period are generally not refundable, but we refund double charges, payments where the service could not be activated, outages on our side, and cases where the law requires it. Ad campaigns that are not approved or are cancelled before they start are refunded in full. Write to us within 30 days with the details. See the Refund, Cancellation & Wallet Policy for the rules.
The Blue Tick is an optional paid badge shown next to your business name on your page, listings and posts while it is active and paid. Buy it under Subscription → Blue Tick. It is BITZO's own badge, not a government certificate, and can be withdrawn if the terms are broken.
Open Advertise in the Seller Panel and create a campaign: choose where it shows (for example the home page rows or a banner position), what it promotes (an offer, reward, product, service, your store or a banner), the goal (for example opening a link, WhatsApp chat or an enquiry form), the cities, dates and daily views. The price is shown before you submit. Public details are on Advertise with us.
The price depends on the placement, the number of daily views and the dates you choose and is shown (plus GST) before you submit. You can pay from your wallet; the amount is held when you submit and used when the campaign is approved. Rates can change; the price you see when you submit is the one you accept.
Every campaign is reviewed by our team (with the help of automated checks of text and images) before it runs. If it is not approved you are told the reason, the money held for it is released, and you can correct it and submit again. See the Advertising Policy.
Misleading or false claims, illegal goods or services, tobacco, alcohol or gambling promotion, adult or violent content, counterfeit goods, false health or income claims and anything that breaks the Community Guidelines or the law. The full rules are in the Advertising Policy.
In Advertise you can open each campaign and see views, clicks and results by day, and the enquiries (leads) it brought if you used an enquiry form. We do not guarantee a number of clicks, calls or sales; delivery depends on the placement and demand.
Before the campaign starts you can cancel and the full amount is returned to your wallet (with a credit note for the tax part). After it has started, views already shown are not refunded; we may refund the value of undelivered views where this is due. See the Refund, Cancellation & Wallet Policy.
An ad for an item on BITZO (offer, reward, product, service or store) opens that item. A banner opens the link or action you chose (for example WhatsApp or your website) in a new tab. Make sure the destination works and is yours.
Use the matching menu in the Seller Panel (Products, Services, Offers, Rewards), tap Add, fill in the form (name, description, price or discount, photo, dates) and save. How many you can add depends on your plan; the panel shows the limit and how many you have used.
The sections follow the business type you chose at registration (product, service or both). Contact support if you need to change your business type.
Open My Business in the Seller Panel. Use Edit on a section (about, location, contact, hours, photos) and save. Keep your address, phone and opening hours correct, because customers rely on them.
You pick one category (and subcategory) at registration. If your category is not in the list, choose the closest match; you can request a new category from Business Settings after you are registered.
Posts are updates (with photos) that appear on your page and in the Social Feed for your followers and nearby customers. The number of posts per month depends on your plan. Posts must follow the Community Guidelines.
Use Share Profile in the Seller Panel to copy your page link, show a QR code or share it by WhatsApp and other apps. Put the QR on your counter so customers can find and follow you.
Customers and Followers list the people who dealt with or follow your business. Analytics and Reports show bills, points, redemptions, customers and page views for the dates you choose, and you can download reports.
Open Reviews in the Seller Panel and write a reply. Replies are public, so stay polite. Do not threaten, bribe or retaliate against a customer for a review.
You see it under Flags (reports about your business) with the reason and any photo. Reply with your explanation and proof. If several reports arrive in a short time, the business may be temporarily hidden from public lists while we check (you can still log in); our team then decides to restore, restrict or remove it. Do not pressure the customer who reported.
Open Flags, answer every report with a clear explanation and proof (for example the bill or photos). The block is temporary and our team can lift it after checking. Repeated reports of the same kind can lead to suspension.
Open Help & Support in the Seller Panel, tap to create a ticket and describe the problem (you can attach a screenshot). You can have one open ticket at a time and you see the replies there and by e-mail. Some replies may come from our automatic assistant (shown as ChatAI); the BITZO team follows up when needed.
Give true information, hold the licences your business needs, honour your prices, offers and rewards, create bills only for real sales, protect customer data, and follow the law. The full list is in the Seller Terms.
All documents are on the Legal & Policies page: Terms & Conditions, Seller Terms, Privacy Policy, Rewards & Points Policy, Refund, Cancellation & Wallet Policy, Advertising Policy, Community Guidelines, Cookie Policy and Grievance Redressal.
Yes. Customers and businesses must read and accept the listed terms and policies before an account can be created: the box must be ticked, and for a business there is also a declaration before the final submit. BITZO records your acceptance (date, time, version of the documents, IP address and device) as proof.
Indian law applies. Courts at Surat, Gujarat have jurisdiction over disputes, and police complaints and criminal matters arising from the use of the Platform may be lodged and pursued at the competent police authorities and courts at Surat, to the extent the law permits. Your rights under consumer law that cannot be waived are not affected. Read the exact wording in the Terms & Conditions and the Seller Terms.
The Grievance Officer's name and contact details are published on the Grievance Redressal & Legal Notices page. You can also write through the Contact page. We acknowledge complaints within 24 hours and aim to resolve them within 15 days.
The version and date are shown at the top of every document. For important changes BITZO informs you on the Platform or by SMS / e-mail / notification and may ask you to accept again. If you do not agree with the change, you can stop using BITZO and ask us to close your account.
Send the link and details to the Grievance Officer as explained on the Grievance Redressal & Legal Notices page. Content showing a person in nudity or a sexual act or impersonating them is removed within 24 hours of a complaint from that person.
Use the Contact page: choose a topic (General Support, Business Enquiry, Technical Issue or Other), write your message and send. Every message gets a ticket number (for example CT-000012) shown on the page and sent by e-mail, and our reply comes to your e-mail address. Businesses can also use Help & Support inside the Seller Panel.
We usually reply within one working day. Complaints are acknowledged within 24 hours and we aim to resolve them within 15 days. Please keep your ticket number when you write again about the same issue.
Your registered mobile number or e-mail, the business name, what happened and when, and screenshots or the bill if you have them. Never send your OTP, card number or password.
Keep the ticket number (for example CT-000012) in the subject and reply to the same e-mail thread. Our team adds your reply to the ticket. If it is urgent, send a new message from the Contact page and mention the earlier ticket number.
No results found. Try a different search term, or write to us.
Send us a message and our team will reply by e-mail. Every message gets a ticket number so nothing gets lost.
