Effective from: 4 October 2026 · Version: 2026-10-04
bitzo works because people can trust what they see: real businesses, honest reviews, fair rewards. These Community Guidelines apply to everything you post or send on the Platform: reviews, Happy / Unhappy feedback, posts, comments, chat messages, business listings, photographs, reports and ads. They are part of the Terms & Conditions and the Seller Terms.
1. Be genuine
- Review only a business you have actually dealt with, and say what really happened. Reviews should reflect your own experience.
- Do not post fake, paid, exchanged, incentivised or retaliatory reviews, for or against any business, and do not ask others to.
- Businesses: describe your business, products, prices, offers and rewards truthfully. Honour what you publish.
- Do not pretend to be another person, business or the Company.
2. Be respectful and safe
- No harassment, bullying, threats, hate speech or abuse, and no discrimination on grounds such as religion, caste, gender, disability, region, language or sexual orientation.
- No sexual or violent content, nudity, or content that exploits or endangers a child. Content that depicts a person in nudity or a sexual act without consent is removed at once.
- Do not share anyone’s private information (phone numbers, addresses, photographs, documents) without their permission.
- Criticise services, not people. Do not make allegations of crimes against named persons without proof.
3. Follow the law
- Nothing illegal: no counterfeit, stolen or prohibited goods, no gambling, no drugs, weapons or other items whose sale or advertisement is not allowed in India, no fraud, money-laundering or scams.
- Do not post content that infringes someone’s copyright, trademark or other rights. Post only photographs and text you own or have permission to use.
- Do not post anything that threatens the sovereignty, integrity, security or public order of India or incites an offence. The full list of prohibited content is in clause 10 of the Terms & Conditions.
4. Keep the rewards honest
- Create and claim bills only for real purchases. No fake bills, no self-billing, no using several accounts, no selling or sharing QR codes.
- Do not use bots, scripts or other automatic tools on the Platform.
5. No spam, no misuse of contact details
- Do not send unsolicited promotions, repeated messages or links to unrelated or harmful sites.
- Businesses may use customers’ details only to run the rewards programme and answer them. Do not collect, sell or misuse customer data, and stop contacting anyone who asks you to.
6. Photographs and ads
- Photographs must show the real business, product or service and must be clear and appropriate. No watermarks of other websites, no misleading before / after claims, no false cure or guarantee claims. Ads also follow the Advertising Policy.
7. How we enforce these rules
- Anyone can report a business, post, comment or review. We review reports, and we also use automated tools to help find content that breaks these rules.
- Depending on how serious or how repeated a breach is, we may: remove or hide content, ask you to edit it, limit features, reduce a business’s visibility, cancel Points, suspend or close an account, and report the matter to the police or other authority.
- Where the law allows, we tell you what we did and why, and you can respond or ask us to look again through the Contact page or the Grievance Officer. Decisions taken in good faith are final subject to your rights under law.
- When a business receives several reports in a short time, it may be temporarily hidden from public lists while we check; it can still log in and reply with its explanation and proof.
8. Reporting and grievances
Use Report on the item, or contact the Grievance Officer: Grievance Officer — contact@bitzomart.com. See Grievance Redressal & Legal Notices. Please do not make false reports; misuse of the report tool is itself a breach of these Guidelines.